Refund & Exchange Policy

Refund and Exchange Policy
Eligibility: Refunds and exchanges are available for products in their original, unopened condition within 7 days of purchase.

Process: Contact our customer service team to initiate a return or exchange. You must provide proof of purchase and a detailed explanation of the reason for the return.

Non-Returnable Items: Certain items, such as personalized products, clearance items, and used/opened toys, are not eligible for return or exchange.

Damaged Goods: If you receive a damaged or defective product, notify us within 7 days of delivery. We will provide a replacement or refund, depending on stock availability.

Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping method.

Refund Timeline: Once the returned item is received and inspected, we will process your refund within 7 business days.

Limitations: Our liability is limited to the purchase price of the product. We are not responsible for any indirect, consequential, or incidental damages arising from the use of our products.