FAQ's
FAQs (Frequently Asked Questions):
1.How long does shipping take?
Shipping times vary depending on the destination and shipping method chosen. Typically, orders are delivered within 7 days/weeks.
2.Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.
3.What should I do if I receive a damaged item?
Please contact our customer service team immediately with details and photos of the damaged item. We will arrange for a replacement or refund.
4.Do you ship internationally?
Yes, we ship internationally. However, please note that additional customs duties or taxes may apply.
5.Can I track my order?
Yes, once your order has been shipped, we will provide you with a tracking number to monitor the delivery status.
6.What is your return policy?
We accept returns within 7 days of purchase for a full refund, excluding shipping costs. Returned items must be in their original condition and packaging.
7.How can I contact customer service?
You can contact our customer service team via email at info.vgtkids@gmail.com or by phone at 03354999467. We strive to respond to all inquiries within 24 hours.
8.Do you offer discounts for repeat customers?
Yes, we offer discounts and special offers for repeat customers. Sign up for our newsletter to stay updated on promotions and discounts.
1.How long does shipping take?
Shipping times vary depending on the destination and shipping method chosen. Typically, orders are delivered within 7 days/weeks.
2.Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.
3.What should I do if I receive a damaged item?
Please contact our customer service team immediately with details and photos of the damaged item. We will arrange for a replacement or refund.
4.Do you ship internationally?
Yes, we ship internationally. However, please note that additional customs duties or taxes may apply.
5.Can I track my order?
Yes, once your order has been shipped, we will provide you with a tracking number to monitor the delivery status.
6.What is your return policy?
We accept returns within 7 days of purchase for a full refund, excluding shipping costs. Returned items must be in their original condition and packaging.
7.How can I contact customer service?
You can contact our customer service team via email at info.vgtkids@gmail.com or by phone at 03354999467. We strive to respond to all inquiries within 24 hours.
8.Do you offer discounts for repeat customers?
Yes, we offer discounts and special offers for repeat customers. Sign up for our newsletter to stay updated on promotions and discounts.